February 21, 2002

To whom it may concern,

As Project Manager for GiantBear during it’s start-up phase, it was critical that I identify a design firm that was both talented and agile enough to meet our time sensitive demands as we brought a new company to the market. Karen Spencer Design, Inc. was recommended to GiantBear by the company’s acting CEO who had prior experience with KSD at Laerdal Medical Corporation. His recommendation held true to its promise.

Karen Spencer Design Inc., not only created an award-winning identity system for GiantBear in an extremely pressured time frame, the firm was always extremely professional, as well as a great pleasure to work with. Our requests ranged from logo design, through complete corporate identity, advertising, copy writing, exhibit booth design, hiring of photographers and models, art direction of photo shoots and design of GiantBear’s original website. Although GiantBear’s requests to the firm were always of the “needed it yesterday” variety, all requests were consistently carried through with the innovative thinking we sought, while always devoting attention to detail. Along with the quality and service Karen Spencer Design provided, the firm is a pleasure to interact with on a daily basis.

Any prospective client would be well served to contract with Karen Spencer Design, Inc. for both its corporate identity and ongoing projects.
Yours truly,

William Hatzichristos,
VP Operations